Delivery/Returns
We offer Free Delivery to the majority of the UK in ZONE 1 below. However, due to the excess charges, we receive from third party couriers to certain postcodes in the UK we have to charge a £10 delivery fee in ZONES 2 & 3.
The specific postcodes that are chargeable are detailed beneath the map for you. Delivery charges are automatically applied in our online checkout.’
OUR DELIVERY ZONES EXPLAINED
ZONE 1 – Free Delivery.
ZONE 2 – £10 Extra for Delivery.
Specific Postcodes: KA, ML, EH, KY, PA, PH, DD, AB, G1, G2, G3, G4, G5, G6, G7, G8, G9, AB, DD, PH, PA, KY, FK, IV, KW, HS, ZE, TD, DG
ZONE 3 – £10 Extra for Delivery.
Specific Postcodes: BT, IM, P03, P04, GY, JE
Our Returns Policy
If for any reason you want to return an item that has been delivered and you don’t want you can return it to us.
Initially you should contact our Sales Team – sales@totallyboard.net.
Our Returns Policy in detail …
- We must be informed if your intention to return an item/s within 14 days, starting on the day after you received the item/s.
- You may download the returns form, (below), to give us details of the return.
- The cost of returning the items will be met by you.
- You must then ensure that the item is received by us within 14 calendar days, starting on the day after you notified us of your intention to return.
- Once we have received the item/s we will issue a full refund.
- The address for returns is detailed on the returns form and can also be found in the footer of this site below.
What about damaged or faulty goods?
If you feel your purchase is in an unsatisfactory condition when it is delivered then you can refuse the delivery and speak to our Sales Team on the number provided above to discuss your refund.
If you are not present at the time of delivery …
If you have arranged for the goods to be delivered when you are not present and you discover a fault then we would ask you to notify us and email photographic evidence of the fault you have discovered if you are able to.
Emails can be sent to – sales@totallyboard.net
Once this has been agreed you should follow the Returns Policy outlined at the top of this page.
How long does the refund take to reach me?
Once the process of returning the item/s has been completed we will initiate a refund that should be in your desired account within 14 days.